March 25, 2:25am

We experienced a higher response time on the Realtime listening and Decisioning (Orchestration) API in our Europe Production Environment between 5:25am and 5:45am EST. Our engineers are currently investigating the issue. We will send an additional update in 60 minutes or when more information is available.

March 26, 4:34am

We observed a recurrence of the issue impacting the Realtime Listening and Decisioning (Orchestration) API in our Europe Production Environment (EU2) today between 6:42am and 6:48am EST, during which elevated response times were experienced.

Our engineering team continues to actively investigate the root cause. In parallel, we have added additional resources to help stabilise the system and mitigate further impact.

We will provide another update within 60 minutes or sooner as more information becomes available.

March 27, 11:15am

Our Engineering team have identified and deployed a fix for the issue that's causing the higher responses time on the Realtime and Decisioning (Orchestration) in our Europe Production Environment (EU2, they are actively monitoring the performance of both of them to ensure stability. 
We will provide another update within 60 minutes or sooner as more information becomes available.